Honda Malaysia is continuing to improve its aftersales service for customers in Malaysia, and has opened six new Body & Paint (BP) Centres this year, bringing the total number of such facilities to 28.
“Honda Malaysia is striving to provide more after-sales convenience to our customers by extending the BP Centre footprint. To-date, we have 28 BP Centres in operation. We believe the expansion of BP Centres will help Honda Malaysia meet the increasing demand as well as offer high quality aftersales service and benefits to our customers such as skilled technicians and conducive environment,” said Toichi Ishiyama, managing director and CEO of Honda Malaysia.
“To top it off, Honda Malaysia provides quality products in our BP Centres. This includes waterborne paint, the revolutionary green product as well as genuine Honda parts that are certified by Honda Motor Corporation. We are also working closely with our dealers to deliver top-notch customer experience from sales to aftersales,” he added.
BP Centres provide assistance to customers in terms of vehicle inspection, accident vehicle repairs, painting, quality check after maintenance and other services. This includes preparing all necessary documents for insurance claims and assisting in the claims process.
Honda Malaysia’s sales performance has seen an increase in aftersales service intakes, and as of October 2019, over 36,000 BP Centre service intakes have been recorded, which is a 40% increase from the number of service intakes in the same period last year. For the list of BP Centres, refer to the tables posted below.